Office equipment
Service contract management
- Multi-devices by contract.
- Base rate and rate by copy type.
- Scans invoicing enable.
- Inclusions and exclusions with a single click.
- Consumables, alerts and type of cartridges by consumables, by contract’s device.
Consumables management
- Define whether a consumable requires a technician or if it can be installed by the customer.
- Setting customer minimums to ensure they are never running out, the system tracks cartridge replacements and deducts inventory from the customer’s device.
- Possible follow-up on drums, photoconductors and others.
Integrated alerts management
- Connectivity with copy counts tracking softwares such as Lexmark Fleet Manager.
- Specific alert thresholds by consumable (may have a different threshold for black powder, yellow, cyan or magenta.
- Before shipping, check the customer’s other devices with a simple click.
- Send or create a service call directly from the alert.
Service calls management
- Mobile application for technicians.
- Dispatch tasks to technicians by “drag-and-drop.”
- Contract inclusions invoiced “no charge”.
- Exclusions invoiced upon customer’s price level
- Task by work order for statistics per device.
A CRM module adapted to your industry
- Mobile app for representatives.
- List devices for a potential customer: contract’s end date, monthly payment, volume by colour.
- Reminders management.
- Automatic email filing.
- Follow-up notes by topic.
Multi-warehouse inventory management
- Inventory management of service vehicles.
- Inventory transfers from warehouse to service vehicles.
- Min-Max and shortages management by warehouse (including service vehicles).
- Management by serial # and/or tag #.